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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Stevens

June 3, 2025

5  out of  5
rating by Michael Stevens
"I just moved to Charlotte and am very happy with mark peterson and the State Farm team in balantyne. I've been with State Farm for almost 40 years"
We responded:
"Thank you for your review, Michael! I'm delighted to hear that Mark Peterson and our Ballantyne team have made your transition to Charlotte a positive experience. Your loyalty over the years is truly appreciated. If there's anything more we can do for you, just let us know!"
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Katharyn

June 2, 2025

5  out of  5
rating by Katharyn
"Shelby has been so patient and helpful with me. This is my first time having my own insurance and she has been such a rockstar and making everything feel easy to understand."
We responded:
"Thank you for your review, Katharyn. I'm happy to hear that Shelby has been so patient and helpful with your insurance needs. It's wonderful to know she made everything easy to understand for you."
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Timothy Gigliotti

May 16, 2025

5  out of  5
rating by Timothy Gigliotti
"I have been a customer of the Tom Harman Agency for 20+ years and I have always been treated like family by Tom and his staff, most recently by Mark Peterson. Thanks again. Tim G."
We responded:
"Timothy, thank you for your kind words and for being a loyal customer for over 20 years! I'm glad to hear that Courtney has been able to assist you with your insurance needs and that you feel treated like family by our team. It's wonderful to know that Courtney's courteous and helpful nature has made a positive impact, especially with transferring your children to State Farm. We appreciate your continued trust and look forward to serving you in the future. - Tom Harman - State Farm Insurance Agent, Charlotte, NC"
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Eobard Mucherson

May 14, 2025

5  out of  5
rating by Eobard Mucherson
"Great and fast and polite"
We responded:
"Thank you, Eobard, for your kind words! I'm glad to know you found our service great, fast, and polite. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Tracy Grooms

May 13, 2025

5  out of  5
rating by Tracy Grooms
"The team is always responsive and professional. We have been multi-policy clients for 30+ years. Excellent interaction with the team today and they completed literally within minutes."
We responded:
"Thank you, Tracy, for your wonderful feedback! I'm glad to hear that our team's responsiveness and professionalism have met your expectations over the years. It's fantastic that today's interaction was efficient and quick. We're here for any future needs or questions you may have!"
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Anita Gluodenis

May 12, 2025

5  out of  5
rating by Anita Gluodenis
"Mark was very helpful in quoting my auto insurance. He also assisted in educating me on the value of having my auto and homeowners with the same company."
We responded:
"Thank you, Anita, for sharing your experience! I'm happy to hear that Mark was able to assist you with your insurance quote and provide valuable insights on bundling your policies. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Henry Ferguson

May 6, 2025

5  out of  5
rating by Henry Ferguson
"They were thorough, efficient, and explained everything well to a person who doesn’t know what any of the numbers or policy jargon means."
We responded:
"Thank you, Henry, for your wonderful feedback! I'm glad our team was able to provide thorough and efficient service while making everything clear and understandable. If you have any more questions or need assistance in the future, don't hesitate to reach out!"
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madison russell

May 3, 2025

5  out of  5
rating by madison russell
"Dawn lemma gave me a great quote she’s so friendly as well!"
We responded:
"I'm glad to hear that Dawn provided you with a great quote and that you found her friendly! We appreciate your feedback and are here to assist with any future insurance needs or questions you may have. Thank you for choosing us!"
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Allen

April 15, 2025

5  out of  5
rating by Allen
"Shelby has been extremely helpful in finding the right coverage for me and my family. Her patience is greatly appreciated."
We responded:
"Thank you, Allen, for your wonderful feedback! I'm happy to hear that Shelby was able to assist you and your family in finding the right coverage. Her patience and dedication are truly valued. If you have any further questions or need assistance, feel free to reach out to our office."
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Jaime Sison

April 11, 2025

5  out of  5
rating by Jaime Sison
"Finally fpund the insurance company to work with well. Customer service is professional and efficient!"
We responded:
"Thank you, Jaime, for your kind words! I'm happy to know that you found our customer service professional and efficient. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Curious Cat 1920

April 11, 2025

5  out of  5
rating by Curious Cat 1920
"Excellent and speedy customer service! Tom Harmon made my insurance experience fast and easy!"
We responded:
"Thank you for your kind words! I'm happy to know that you found the service both excellent and speedy. It's great to hear that your insurance experience was fast and easy. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Larry Monaghan

April 10, 2025

5  out of  5
rating by Larry Monaghan
"Easy to do!"
We responded:
"Thank you, Larry! I'm glad to know that your experience was easy and straightforward. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Muong Eban

April 10, 2025

5  out of  5
rating by Muong Eban
"Mark is very helpful and great customer service."
We responded:
"Thank you, Muong, for your wonderful feedback! I'm happy to hear that Mark provided you with excellent customer service. If you have any more questions, feel free to reach out to our office."
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david luo

March 24, 2025

5  out of  5
rating by david luo
"The service provided by Dawn was excellent. She explained to me the concerns I had, and I had a wonderful experience talking with her this morning"
We responded:
"Thank you, David, for sharing your experience! I'm glad to hear that Dawn was able to address your concerns and provide you with a wonderful experience. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Bekhzod Pozilov

March 19, 2025

5  out of  5
rating by Bekhzod Pozilov
"Good service, thanks to Mark Peterson helping me to save money on my car insurance"
We responded:
"Thank you, Bekhzod, for sharing your experience! I'm happy to hear that Mark Peterson was able to assist you in getting a cost-effective policy. If you need further assistance, feel free to reach out to our office."
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Meloni DiGaetano

March 18, 2025

5  out of  5
rating by Meloni DiGaetano
"The State Farm branch is always so helpful and accommodating. Shelby has the best brightest personality every time we call. We would refer them to any and all of our friends and family."
We responded:
"Thank you, Meloni, for your wonderful feedback! I'm glad to hear that our team, especially Shelby, has been helpful and accommodating. Your willingness to refer us to your friends and family is truly appreciated. If you ever need assistance or have questions, don't hesitate to reach out."
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Katie Schmidt

March 5, 2025

5  out of  5
rating by Katie Schmidt
"Dawn was extremely helpful with bundling our car and homeowners insurance. It took no time at all to add on our house and make the necessary changes to our plan. Great customer service and price!"
We responded:
"Thank you, Katie, for your wonderful feedback! I'm happy to hear that Dawn was able to assist you efficiently with bundling your insurance. It's great to know you found our service and pricing satisfactory. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Jeff Jennings

February 27, 2025

5  out of  5
rating by Jeff Jennings
"Excellent service"
We responded:
"Thank you, Jeff, for your fantastic feedback! I'm happy to know you received excellent service."
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Renae

February 26, 2025

5  out of  5
rating by Renae
"Awesome!! My Rep Shelby was friendly, Professional and knowledgeable. She answered and explained all of my questions in terms that I could easily understand. I would recommend this business that employes wonderful Staff like this to everyone."
We responded:
"Thank you, Renae, for your fantastic review! I'm delighted to hear that Shelby provided you with friendly, professional, and knowledgeable service. It's wonderful to know she was able to explain everything clearly. We truly appreciate your recommendation and are grateful to have such a dedicated team. If you ever have more questions or need assistance, feel free to reach out to us anytime!"
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Bernard Kelley

February 17, 2025

5  out of  5
rating by Bernard Kelley
"Dawn made changing from Florida to NC smooth, quick and easy."
We responded:
"Thank you, Bernard! I'm happy to know that Dawn made your transition from Florida to NC smooth and easy. We're here to help with any future insurance needs or questions you might have. Feel free to reach out anytime!"
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Julie Heist

January 14, 2025

5  out of  5
rating by Julie Heist
"Dawn was very helpful and quickly got me an ID card for my new car."
We responded:
"Thank you, Julie! I'm happy to know that Dawn was able to assist you quickly with your new car ID card. We appreciate your feedback and look forward to helping you with any future needs. Feel free to reach out anytime!"
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Scott S.

December 13, 2024

5  out of  5
rating by Scott S.
"Been with Tom and his team for a few years now. Rates are great, yet more important is the service. The service from this team is over and beyond any service I have ever had in the past from any other insurance group! They care about me, my family and our needs!"
We responded:
"Thank you, Scott, for your wonderful feedback! I'm truly happy to know that our service has made such a positive impact on you and your family. It's our priority to ensure your needs are met, and we're grateful for your continued trust over the years. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here for you!"
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Random World of Gwendonna Rozier

November 29, 2024

5  out of  5
rating by Random World of Gwendonna Rozier
"Awesome friendly and courteous staff!! Knowledgeable about the policies and procedures of the insurance great rates fast courtesy service!!!! Absolutely love Tom Harmen, State Farm insurance!!!"
We responded:
"Thank you so much"
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Gautam Phadke

November 26, 2024

5  out of  5
rating by Gautam Phadke
"Everytime I can them they are on top of things. They just get it !!."
We responded:
"Gautam, thank you for taking the time out of your day to leave us a review! We love hearing about how Ashley provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Kara Browning

November 21, 2024

5  out of  5
rating by Kara Browning
"Shelby was very helpful and got everything settled for me! I’m so glad I went through State Farm for my renters insurance."
We responded:
"Shelby is indeed a valuable member of our team, and I'm happy she could assist you with your renters insurance! We're grateful you chose State Farm and appreciate your kind words. If you need any further assistance, don't hesitate to reach out. - Tom Harman - State Farm Insurance Agent, Charlotte, NC"