Reviews
State Farm® Agent Tom Harman
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Ned Parker
October 26, 2026
"Shelby is the best."
We responded:
"Ned, thank you for taking the time to leave us a review! I'm happy to hear that Shelby provided you with such a positive experience. We're lucky to have her on our team. Let us know if we can help with anything else!"
MIKE NEYLON
October 26, 2026
"Shelby answered all my inquiries personally and promptly! Great job!"
We responded:
"Thank you, Mike! I'm glad to hear that Shelby was able to assist you with your inquiries so effectively. We appreciate your feedback and are here if you need anything else!"
JoBeth Berardi
October 26, 2026
"I can’t say enough good things about my experience working with this insurance agent Dawn. She took the time to walk me through all my options and policies, explaining everything clearly and breaking it down step by step. I never felt rushed or overwhelmed, and she made sure I understood what I was choosing and why. Most importantly, I truly felt that she had my best interests at heart and was genuinely working for me, not just trying to sell me a policy. Navigating insurance can be stressful and confusing, but she made the entire process feel easy and manageable. What a relief to have someone so knowledgeable, patient, and genuinely committed to helping their clients. I highly recommend her to anyone looking for an insurance agent they can trust!"
We responded:
"JoBeth, thank you for taking the time to leave us such a thoughtful review! I'm really happy to hear that Dawn was able to make your insurance experience smooth and stress-free. It's great to know that her dedication and clear explanations made a positive impact. We truly appreciate your recommendation. Don't hesitate to reach out if you need anything!"
ken ken
October 23, 2026
"Given an homeowner insurance quote from Dawn Lemma and agreed to it......2 months later they increase it by 54%!!!!
I will never ever use state farm and especially never use Tom Harman office or Dawn Lemma. This office is a FAIL.
Unlike.a good neighbor this state farm office will screw you."
Pratim Patel
October 8, 2026
"Mr Carter Fisher patiently answered all my questions before i decided to sign for State Farm insurance. He was professional and courteous."
We responded:
"Thank you, Pratim! I'm glad Carter was able to assist you with all your questions and provide a professional and courteous experience. We're happy to have you with us!"
Brian Davis
August 22, 2026
"Tom and his team have been a rock solid insurance for all of my needs, home, automotive and other for over 20 years! Great business they run!"
We responded:
"Brian, thank you for taking the time to leave us a review! I'm happy to hear that we've been able to support your insurance needs for over 20 years. It's great to know you appreciate the work we do. We're always here if you need anything else!"
Chris Collier
August 11, 2026
"Dawn was awesome. She was very friendly and knowledgeable about what we needed. She made the switch over a breeze. Thank you very much."
We responded:
"Thank you, Chris! I'm glad to hear that Dawn made your transition smooth and easy. We appreciate your feedback and are happy to have been able to assist you. Let us know if we can help with anything else!"
Rhoda Ellison
August 5, 2026
"Today I spoke with someone named Sarah who is especially nice and helpful. She shared personal details that were to my benefit. Most companies don't take the time to be courteous or patient. I'm very big on polite customer service and so far State farm delivers. Sarah also shared information with me today lowering my bill. I am very pleased with this company."
We responded:
"Thank you, Rhoda, for taking the time to leave us a review! I'm glad to hear that Sarah was able to assist you and provide helpful information. We always aim to offer courteous and patient service, and it's great to know we're meeting your expectations. We're happy to have you with us. Let us know if we can help with anything else!"
Susan Marcus
July 24, 2026
"I had to drive to the office to pick up updated insurance cards, add a new car and discontinue old cars. The woman who helped me was pleasant, courteous and helpful."
We responded:
"Thank you, Susan! I'm glad to hear that your visit to our office went smoothly and that our team was able to assist you with your insurance needs. We always aim to provide helpful and courteous service. Let us know if we can help with anything else!"
Elaine Bauer
July 4, 2026
"Have been a customer for decades. Have not one complaint about this company. Recommend them often. Couldn't ask for better for my husband and me."
We responded:
"Elaine, thank you for taking the time to leave us a review! I'm happy to hear that you've been satisfied with our service for so many years. Your recommendations mean a lot to us. We're always here if you need anything!"
Pam White
June 2, 2026
"Shelby is great to work with. We can always count on prompt responses."
We responded:
"Thank you, Pam, for the fantastic 5-star rating! I'm happy to know you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Fred Gerdes
May 30, 2026
"I switched from Allstate, and Tom Harmon's agency has been a very pleasant change. Rates are affordable, coverage is specific, and service is quick, efficient, and always done with a smile."
We responded:
"Fred, thank you for taking the time to leave us a review! I'm happy to hear that you've found our rates affordable and our service efficient. We always aim to provide coverage that meets your needs with a friendly touch. Don't hesitate to reach out if you need anything!"
john bilardello
May 29, 2026
"I have been working with Dawn a lot recently and she’s terrific. But I do find that whoever answers my calls is knowledgeable and can handle any question or request."
We responded:
"John, thank you for taking the time to leave us a review! I'm happy to hear that Dawn and the rest of our team have been able to assist you effectively. We strive to provide knowledgeable support to all our customers. Feel free to reach out if you need anything else!"
Helen Barrett
May 27, 2026
"I would like to express my gratitude to Tom and his team for their assistance in ensuring a smooth procedure. Definitely 👍🏼"
We responded:
"Thank you, Helen! I'm happy to hear that our team was able to assist you smoothly. We appreciate your support!"
Sarah Yatkowski
May 22, 2026
"I was able to find cheaper rental insurance because of Shelby! Thanks for all of your help and making this process easy."
We responded:
"Hey Sarah, thank you for taking the time to leave us a review! I'm happy to hear that Shelby was able to help you find a more affordable insurance option and make the process smooth. We're always here to assist if you need anything else!"
Audrey Polverari
May 15, 2026
"Great experience working with them on getting life quotes. Everyone was knowledgeable, helpful, and took the time to explain the options clearly without making the process feel overwhelming. Big thanks to the team!!!"
We responded:
"Thank you, Audrey! I'm happy to hear that you had a great experience with our team while exploring life insurance options. It's wonderful that you found the process clear and informative. We appreciate your feedback and are here if you need anything else!"
Dee
May 4, 2026
"Fast and easy help. Everything was handled clearly, professionally, and without any hassle. Good experience overall."
We responded:
"Thank you, Dee! I'm happy to hear that you had a smooth and professional experience with us. We strive to make everything as clear and hassle-free as possible. If you need anything else, feel free to reach out!"
Allison Richard
April 24, 2026
"Very friendly staff. Shelby contacted at matter of an hour or so after I moved in to set up my insurance, then made getting car insurance a breeze."
We responded:
"Thank you, Allison! I'm glad to hear that Shelby and our team made setting up your insurance so easy. We appreciate your feedback and are always here to assist with any of your insurance needs. Thanks for choosing us!"
Mike Montgomery
April 24, 2026
"Great experience working with this branch .very easy to get a quote and on to getting the policy going ."
We responded:
"Hey, Mike! Thank you for sharing your experience with our branch, we appreciate you taking the time to let us know it was easy to get a quote and get your policy started."
Maddi Ryan
April 15, 2026
"anytime i email or call i always get help right away! no question seems to silly to this team and they always explain things in a way you can actually understand since insurance can get overly complicated. shoutout to sara for always taking my calls and keeping up with my million request"
We responded:
"Thank you, Maddi! I'm happy to hear that our team, especially Sara, has been able to assist you promptly and clearly. We understand how complex insurance can be, and we're committed to making it as straightforward as possible for you. If you ever have more questions or need further assistance, feel free to reach out anytime!"
michael baiceanu
March 24, 2026
"Carter Fisher recently quoted my coverage with Tom Harman’s office they were incredibly kind and helpful, and made sure I had the best coverage for me. Highly recommend giving them a call if you want a team that truly looks out for you."
We responded:
"Thank you, Michael, for your wonderful feedback! I'm glad Carter and our team could assist you in finding the right coverage. We always aim to provide a supportive and caring experience. If you ever need anything else, feel free to reach out!"
Xiao Lu
March 7, 2026
"Shelby Yatkowski was very helpful when I came to her about renewing a home insurance contract. She educated me and recommended the product that is just right for me. We realy appreciate her assistance very much!"
We responded:
"We love seeing reviews like this, Xiao! Thank you for taking the time to share your experience with our office. We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
Trent Younger
February 20, 2026
"Awsome customer service."
We responded:
"Thank you, Trent! I'm happy you appreciated our customer service. We're always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
Keirra Howell
February 16, 2026
"Amazing Team Tom Harman Mark was amazing.Thanks so much"
We responded:
"Keirra, thank you for your wonderful feedback! I'm happy to hear that Mark and the team provided you with such a great experience. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Carol Vincent
February 9, 2026
"Shelby was very helpful & a great communicator! Great personality too!4"
We responded:
"Thank you, Carol! I'm happy to hear that Shelby was able to assist you so well. We appreciate your feedback and are always here if you need anything else!"